Kickwheel Pottery Supply, Inc. has spent many years formulating clays that perform consistently the way you want them to. It usually takes 1-2 years of work and testing before we produce and release a new clay body to the public. We don't just make pretty little test bars and line them up to proudly show you how tech we are: We also make real finished pots- just like you do, because the real proof is in the potting. Our company goal is to produce the best clays you've ever used and to be your number one clay company.

We never substitute cheaper, lower grade materials or hurry our clay making staff just to improve our bottom line. KPS goes the extra mile to ensure that our clays only contain premium ingredients and we take special care in mixing and blending. We take great pride in our clays and hope they enhance your creative ideas.

We try to always put ourselves in the customer's shoes-to know what you want, what is the best product available and to be able to assist you with any problem. We have a highly experienced staff that is able to help you from the beginning stages to full production levels. Kickwheel Pottery Supply, Inc. has been in business since 1974-we have the experience and knowledge to assist you in your purchases and to help with technical problems. We actually listen to you, and what you want to accomplish, keeping that in mind when we recommend products to you. We never "over-sell", we never push, we try to keep your pottery needs in mind. Without you as satisfied customers, we don't have a business. We want to keep you happy-and we work hard at it!

GENERAL TERMS:

NOTE: Check all shipping boxes carefully. Make a notation of any damage on your bill of lading. All items leave in perfect condition. All orders are double checked for completeness before shipment. Our responsibility ends when the shipping firm picks up your order. This does not mean that we will not help you in any way possible to file for any necessary claim.

Do not hesitate to call us on our toll-free phone number if you have any problem or question. The number is: 1-800-241-1895. Please use it. Customer service is a big part of our business.

All special programs, sales, promotions and offers are subject to cancellation at our discretion. Please check our advertising in Ceramics Monthly magazine for current offers.

ALL PRICES: Are subject to change without notice. Give us a call to confirm prices.

ALL PRICES: Are FOB Atlanta, GA unless otherwise specified.

ALL CATALOG ORDERS: Must be accompanied by check, money order or cashier's check for the full amount of the order, plus shipping and handling charges. Please call for assistance. Personal checks will be subject to a 10 working day clearance period. You may also fill out the order forms in back of the catalog and use VISA, MasterCard or Discover. GA sales add 7% sales tax. Sorry, no credit.

CUSTOM CLAY ORDERS: Must be paid for at time of manufacture, pick-up or delivery must be made within one week. A storage fee of 20.00 per pallet per week will be charged after that time.

RETURNS: Must be authorized by us and may be subject to a 20% re-stocking fee. Return shipping will be your responsibility. Remember, all items are double-checked for completeness before leaving our warehouse. All items leave in perfect condition. Any damaged goods are the responsibility of your shipper. In an attempt to insure the integrity of clays & glazes, they are not returnable. If you have any questions about matching clays and glazes, please ask, we are more than happy to assist in any way possible at the time of purchase.

DAMAGED GOODS: Always check your delivery-our responsibility ends when it is accepted by the carrier.

Any claims should be filed with them. Ask for a "Shipping Information-Damaged Shipment" form if you received damaged or lost merchandise. Make a notation on your bill of lading. Call us as soon as possible for assistance.

ORDERING INFORMATION:

1. Call us on our toll free line: 1-800-241-1895 to confirm price.

2. If selecting a kiln, choose the correct size and the proper amount of furniture for your needs.

3. If selecting an electric kiln, please let us know the voltage required: 240 or 208 volt, 1-phase or 3-phase. 240 volt, 1-phase is common in most residential homes. Schools, institutions or warehouse locations could be different. Schools must specify in writing your power requirements before we will ship. Any error in power needs will be your responsibility to correct. It is a costly and time consuming mistake. Be sure you know what you will need. 240 volt, 1-phase will be shipped if not specified.

4. Please print your complete address and phone numbers. We can not accept a post office box or route number for equipment, clay or chemical orders.

5. Please list all items that you are purchasing. Don't let us guess what you want, return shipping is your responsibility. If not using an order form, include your name, address and phone number.

6. Send us a cashier's check or money order for the total amount, or you may charge (see No. 7). Personal checks will be accepted, but are subject to a 10 working day clearance period before shipment can be made.

7. MasterCard, VISA, Discover & American Express will be accepted for purchases shipped out of town, but freight charges must be PRE-paid on the charge.

8. GA residents only: Please add 7% sales tax.

9. We only ship within the Continental USA, no exports.

SCHOOLS & INSTITUTIONS: We are very eager to please schools & institutions. Please feel free to make a personal appointment to view our clays and lead-free glazes in the comfort of your school. We make a special point of protecting your institution and students, and wish to be of any assistance.

Financial: Orders will only be accepted with an authorized purchase order. Out-of-state purchase orders will only be accepted with authorization from us. No purchase orders will be accepted for any printed or verbal "specials". All bills are to be paid within 30 days after being billed. Late charges will be added at the rate of 112% per month. Further orders will not be honored from accounts 30 days past due. All prices FOB Atlanta unless otherwise stated.

COLLECT CALLS: Will not be accepted. Long distance calls can not be returned. Use our toll free line.

GUARANTEES: Due to the mining process used by many companies, glaze & clay materials may vary from shipment to shipment. We do not guarantee results. We recommend a test firing of new materials prior to use. Equipment guarantees are held by the manufacturer. The variables and inconsistencies in personal, studio, school, firing, glazing and working practices prohibits us from accepting responsibility for unsatisfactory results. We recommend that you first test any clay, glaze or dry material for your own personal work habits and tastes. KPS accepts no liability for any injury, loss or damage, direct or consequential, arising out of the use or inability to properly use any product manufactured or sold by us.

TECH SUPPORT: If you have a problem, please call us for assistance, we are more than willing to help.

ADVERTISED SPECIALS: Kickwheel Pottery Supply, Inc. adheres to our promotional offers to the letter. Please do not ask us to bend our policies. In order for us to offer you the lowest prices and excellent service, we must stay precisely within our intended borders. We can not vary in our offers. Any shipment offers are for shipment within the Continental USA only. We do not export.

HOURS: Business hours are Monday-Friday, 10:00am-5:00pm, Saturday 10:00am-2:00pm. Come see us!

We will be closed on the following holidays: New Year's Day, July 4th, Memorial Day, Labor Day, Thanksgiving Day and Christmas Day. Call us if in doubt.

WINTER SHIPMENTS: Wax resist, wet glazes and semi-moist clays are shipped in winter months at your risk.

RECEIVING ORDERS BY COMMON CARRIER: All clay and most equipment will ship from our Atlanta, GA warehouse, unless otherwise notified. Normal freight charges only include truck-end delivery for wheels, kilns and bulk clay. In other words, the driver's responsibility is to get it to the end of the truck, your responsibility is to help him get it down. Charges do not include inside delivery, lift gates or call before delivery, unless arranged at time of order. Let us give you the truck line's phone number and pro number (tracking number). They will then let you know when your delivery will be coming. Someone must be present at any truck delivery.

Always check your delivery-our responsibility ends when it is accepted by the carrier. Count your containers and compare the box count to the bill of lading (shipping receipt). You have the right to open any container that has suspect damage before you sign-off on delivery. If you received damaged goods or are missing merchandise, make a notation on your bill of lading and have the driver sign it. Any claims should be filed with them promptly. Call us as soon as possible.

See this page for further details: How to Receive a Freight Shipment

ORDERS OUTSIDE THE CONTINENTAL USA: Sorry, we only ship within the Continental USA.

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